![]() ![]() Requirements: The password recovery process should be located within Uplay, the verification steps should be simple and understandable, and secure and up-to-date technology should be used.Ģ- As a UX designer, I believe that conducting research to understand user needs and pain points □♂️is key to addressing this issue. Objectives: To retrieve the password necessary for accessing their Uplay account and re-enter it.Įxpectations: A simple, easy, and fast password recovery process, a secure and user-friendly platform. Goals: To easily recover lost passwords and regain access to their Uplay accounts. In the case of the “Recover Password” feature in Uplay, defining user targets and objectives could have helped improve the user experience by making the password recovery process more straightforward and user-friendly.īased on my research, Uplay account holders have the following goals, objectives, expectations, and requirements when it comes to recovering their passwords: ![]() This step involves understanding the target audience and their expectations from the design, ensuring that the end result meets their needs. It is known that this process may change depending on the project.ġ - Defining user targets and objectives □□ is crucial in UX design as it helps align the design with the users’ needs, motivations, and goals. The steps in a UX Research process can generally be as follows:ġ) Defining the user target and objectivesĢ) Conducting research to understand user needs and pain pointsĥ) Generating solutions to meet user needsħ) Selecting the best solution and developing the designĨ) Testing the design with users and receiving feedback This motivated me to conduct a UX Research project to improve this aspect of the platform. I have noticed a large number of individuals expressing their frustration with Uplay’s “Recover Password” feature on various social media platforms and forums. According to recent statistics, Uplay has over 90 million users. It offers a similar experience to the achievements/trophies offered by other game companies and was launched in June 2012. Uplay is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft. ![]()
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